Cybinix aims to deal with complaints in a transparent and practical way. If you are not satisfied, please contact us so we can work toward a solution.
You can submit a complaint by email to info@cybinix.com. Please include:
Cybinix aims to confirm receipt of your complaint promptly and provide a substantive response within 14 days. If more time is needed, you will be informed.
Depending on the situation, a complaint may be addressed through clarification, correction, a revision round, a practical workaround, or another proportionate solution.
If the parties cannot reach a solution together, they may consider the dispute handling route stated in the relevant agreement or seek legal advice where appropriate.